If You Love Traveling or Eating Out, Here Is The Underlying Reason Why

Hospitality, it comes in many different forms: Southern, Hoosier, European, Middle Eastern... the list goes on. It has become a roughly $550 billion dollar industry comprised of restaurants, hotels and transit/tourism. But behind the glitz and glam of a stylish hotel room or an immaculate seasonal dish from the best farm-to-table restaurant is the centuries old practice of hospitality itself. 

Hello, my name is Katharine and I am a hospitality fanatic. (The first step is admitting you have an addiction, right?) While I'm pretty sure there aren't many people who would identify as one, you probably are one too without even realizing it. Alright, I'll admit that my combined 10 years of experience in the industry as a server as well as a digital marketer for restaurant and hotel clients may make me a bitttt biased, but hear me out!

When I worked at Oliver's, one of Buffalo, New York's established fine dining restaurants, our General Manager encouraged the entire staff to read Setting The Table by famed restaurateur Danny Meyers (he most notably owns Shake Shack 🍔🍟) and for me that book really drove home the value of practicing true hospitality. Meyers argues that creating great tasting food is not the first priority in his restaurants as it does not necessarily guarantee that customers will come back. Rather, "the experience of how you're made to feel is the most important thing." 

This spoke volumes to me and made me realize why I am so passionate about the industry as a whole. I am a text book people person (any other ENFP's out there?)- I love to get to know individuals and discover what makes them tick in order to celebrate their uniqueness. This ideal falls in line with what Meyers describes as the true essence of hospitality which is, "creating positive uplifting outcomes for human experiences and human relationships."

Here on The Roaming Buffalo I'm going to devote my blog to seeking out individuals and businesses that are absolutely killing it and epitomizing the true spirit of hospitality. Are you making your millionth reservation at your favorite restaurant? How about booking a second or third stay at a hotel? I want to hear about it! Help me uncover who is going above and beyond to make you feel like you're receiving hospitality that no one else could rival.


Katharine PhillipsComment